Legal · Voltari
Privacy Policy
This policy describes how Voltari collects, uses, and looks after the personal information you share with us when enquiring about or subscribing to our monthly car subscription plans.
Last updated: 1 May 2025 · Version 1.0
1. Who We Are
Voltari operates as a monthly car subscription provider based in Kuching, Sarawak, Malaysia. Our registered address is 39 Jalan Tunku Abdul Rahman, 93100 Kuching, Sarawak. You may contact us at +60 17-269 4853 or info@{{DOMAIN}}.
This Privacy Policy applies to all interactions with Voltari through our website, enquiry forms, phone, email, and during the subscription process itself.
2. Information We Collect
Information you provide directly
When you get in touch with us, submit an enquiry, or enter a subscription arrangement, we may collect:
- Full name and contact details (phone number, email address)
- Postal or residential address
- Identity documentation required under Malaysian law (e.g. MyKad or passport number)
- Driving licence number and category
- Payment and billing information
- Vehicle preferences and subscription choices
- Communications you send to us, including enquiry messages
Information collected automatically
When you visit our website, certain technical data may be collected automatically, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website address
- Device type and operating system
This technical information is collected through cookies and similar technologies. Please see Section 8 for more details.
3. How We Use Your Information
We use the information we hold about you for the following purposes:
- To respond to enquiries and provide information about our subscription plans
- To process and manage your car subscription arrangement
- To verify your identity and driving eligibility as required
- To communicate with you about your subscription, including renewal reminders and servicing notices
- To process payments and manage your account
- To improve our website, services, and customer experience
- To meet legal or regulatory obligations applicable in Malaysia
- To send you relevant updates about our services, where you have agreed to receive these
We do not use your personal information for automated decision-making that produces significant legal effects on you without human review.
4. Legal Basis for Processing
We process your personal information on the following grounds under applicable data protection principles:
- Contractual necessity — to fulfil our obligations as part of your subscription arrangement
- Legitimate interests — to maintain and improve our services, respond to enquiries, and ensure the security of our business operations
- Legal obligation — where we are required by Malaysian law to collect or retain certain information
- Consent — where we have asked for and received your agreement, such as for marketing communications
6. Retention
We keep your personal information for as long as is necessary to fulfil the purposes described in this policy, unless a longer period is required by law. In general:
- Subscription and account records are retained for a minimum of seven years following the end of the subscription, consistent with Malaysian financial record-keeping requirements
- Enquiry and correspondence records are kept for up to two years if no subscription was entered
- Website analytics data is typically retained in aggregated form only
When information is no longer needed, we take reasonable steps to delete or anonymise it.
7. Your Rights
You have certain rights in relation to the personal information we hold about you. These include the right to:
- Request access to the information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information we no longer have a lawful basis to retain
- Withdraw consent to processing where consent was the basis for it
- Object to processing carried out under legitimate interests in certain circumstances
- Request that we restrict processing of your data in certain situations
To exercise any of these rights, please contact us at the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Security
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, loss, or misuse. These include access controls, secure data storage practices, and staff awareness of data handling responsibilities.
While we make every effort to keep your data safe, no transmission over the internet or electronic storage system can be entirely free of risk. If you have concerns about the security of information you have shared with us, please contact us promptly.
10. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our services following any update constitutes acknowledgement of the revised policy.
11. Contact Us
If you have questions about this policy or about how we handle your personal information, you are welcome to reach us through any of the following:
- Address: 39 Jalan Tunku Abdul Rahman, 93100 Kuching, Sarawak, Malaysia
- Phone: +60 17-269 4853
- Email: info@{{DOMAIN}}
We aim to respond to all enquiries within five working days.